ABOUT US

ann pham lashesbyann



Ann Pham, the Founder

 

If you are looking for the best eyelash extensions salon in Houston, Texas, you do not have to look further.  Lashes by Ann was found by Ann Pham in 2013 and is the salon of choice.

 

Lashes by Ann has earned the reputation as the leader in the eyelash extension industry with 472 five star reviews on Yelp and 258 on Google as of June of 2021.  As of June 2021, we have served over 201,000 appointments which are approximately 35,000 appointments a year, since November of 2013 and have 14,050 active registered customers.

 

In fact, Google reports daily. it has approximately 2,000 searches for Lashes by Ann.  We have been on the first page of Google since day one due to impressive websites with remarkable features such as cost calculator, search for next openings and online booking.

 

We specialize in eyelash extension services and nothing else.  That means we dedicate all of our talents and resources to your eyelash extension service.  We commit our work to serve each appointment promptly. Our service is performed thoroughly and to the complete satisfaction of our clients.

 

We currently have 93% of our business with returning customers, and only 7% are new customers coming to our salons monthly.

 

We have designed, developed and own our website, which is located at www.lashesbyann.com. We also developed and own proprietary online booking software.  In fact as of June 2021, we have approximately 16% of 6,000 appointments booked online on an annual basis.

 

Besides, we developed and own our text message software system that is automated for the convenience of our clients.  We manage approximately 1,500,000 text messages a year.

 

All of our eyelash extension technicians are consistently rated very high and have worked hard to serve our clients.

 

We have had over 500,000 visitors to our website since July 2014.

 

We focus primarily on providing a 5-star eyelash extension service to all of our customers.   We have completed 100% of the correction work to be done, and this has happened immediately at no cost to our customers.

 

Our philosophy is that we value the relationship with our clients as the most important factor in our business.  We believe that if there is no relationship, there is no business.

 

Ann Pham

Founder, Lashes by Ann

 
 

Ann's "Dream" Team:

Ann, herself has served over 27,934 appointments.

Natalie has served over 11,699 appointments.

Megan has served over 11,026 appointments

Gina has served over 8,018 appointmenets.

Emily has served over 6,640 appointments

Michelle has served 11,643 appointments

Evie has served 3,960 appointments

Mila has has served 2,213 appointments

 

Thinh Nguyen

Thinh Nguyen is Ann's husband.  With a diversified background in engineering, finance, insurance, security alarm and cellular phones, he has dedicated his time to develop the scheduler and text message softwares owned by Scheduling Power, LLC.  A well recognized landmark is over 125,000 appointments were booked and text communication was used to interact with customers.

 

Thinh's Customer Service "Dream" Team:

Thinh Nguyen leads our customer service team.  Our team includes:

Thomas (Natalie's husband) with pharmacy background

Tim (Megan's husband) with accounting background

Tai (Gina's husband) with business background

Giang (Mila's husband) with business background

 

Partnership and Franchise Opportunities

Lashes by Ann offers partnership and franchises opportunities throughout the United Sates.

 

Our Mission

Lashes by Ann’s mission is to offer effortless appointment booking, rescheduling as well as cancellation.  Our service is 100% guaranteed that it will remind you what “service” really is all about.  Regardless of your service, whether you’re here for lash removal or a full set of eyelashes, Lashes by Ann’s staff will strive to exceed your expectation.

 

Our Commitment

Besides the quality of our work, Lashes by Ann is committed to provide second to none customer service with our extensive open hours, from 7 AM to 8 PM Monday through Sunday, except Wednesday.

 

Our goal

Lashes by Ann’s goal is to exceed its customers' expectations at an affordable pricing.

 

Locations

We currently have 2 locations:  Montrose/Midtown - 415 Westheimer Rd., Suite 208, Houston, TX 77006 and Galleria/Uptown - 5000 Westheimer Rd., Suite 154, Houston, TX 77056