Frequently Asked Questions

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To ensure we meet your expectations, kindly send close-up photos of your natural lashes as well as images depicting your desired final look. Please forward the photos to the store number or (832) 814-3125.

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Certainly, here's an improved version: Enjoy a 10% discount when you prepay for a package of 6 sessions for 2 to 4.5 week refills.

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We provide a selection of three final look options to cater to your preferences:

• Natural
• Full
• Glamour
• Cat Eye
• Wispy

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We apply multiple pieces of eyelash extensions to each of your natural lashes, covering all except the baby lashes. This meticulous process results in a full and voluminous final look.

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The full set hybrid combines elements of both the classic one-by-one and American volume techniques. Anticipate a final look that falls between natural and full, offering a harmonious blend of elegance and volume.

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The Russian volume technique is akin to the American volume, with the distinction of lashes being fanned out more extensively. Prepare for a full and stunning final look, providing the utmost in lash volume and overall appeal.

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Beyond our top lash services, we proudly offer bottom lash extensions as well. However, it's important to note that not everyone is a suitable candidate for bottom lashes due to varying natural lash quantities.

Please be aware that both top and bottom lashes demand more frequent refills and elevated maintenance. Additionally, we utilize medical-grade glue for the bottom lashes, resulting in a bond that may not be as strong as the regular glue used for the top lashes.

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Please refer to Refer & Earn under Appt Corner, https://www.lashesbyann.com/refer_earn.php

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In the majority of cases and for a substantial number of our clients, eyelash extensions tend to last approximately 60 days. The natural growth and replacement cycle of your lashes will gradually cause the extensions to come off.

To ensure the longevity of your eyelash extensions, two key factors play a crucial role: regular and proper maintenance, and consistent refills. While some clients may opt for appointments every four weeks, our experience recommends scheduling refills every 2 to a maximum of 3 weeks for optimal and lasting results.

You have the option to pay for individual refill appointments or take advantage of our discounted refills package.

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For new customers, we typically suggest starting with the first refills at 2 weeks. Following this initial session, you'll gain a better understanding of how frequently you may require refills. Our recommendation is to schedule refills every 2 to 3 weeks, taking into consideration the effective lifespan of our adhesive.

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To effectively remove eye makeup, utilize an oil and glycol-free makeup remover, such as Oiled Free Makeup Removal. When removing eyeliner, use a cotton tip dipped in remover, wiping across your lid or away from the extensions—never towards them to avoid catching on the bases. Avoid cotton balls to prevent a furry mess.

If wearing heavy foundation, remove it before washing your eyes, using a cleanser that excludes the eye area due to potential oil content. Wet your eyes with cool water, taking a small amount of oil-free baby shampoo or Lady Lash lash shampoo to lather up on your palm. Apply this to each eye, splashing it gently over closed eyes. Rinse and dab them dry; a slight dampness is acceptable. Use a lash wand to gently twirl through and fan out lashes.

Repeat this process 2-3 times per week. However, wait at least 24 hours before wetting them again to ensure optimal results.

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The frequency of lash removal and getting a new full set is subjective and varies from case to case. As a general recommendation, we suggest customers consider this every 6 months for optimal results.

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Maintaining the health of your eyelashes is essential in preventing irritations, allergies, and redness of the eyes. We highly recommend washing your eyelashes daily with warm water, avoiding the use of hot water for optimal care.

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Lash corrections typically arise from either mistakes made by customers or instances where the work done by our technicians does not meet our customers’ satisfaction or expectations. We encourage customers to reach out to us immediately in such cases, and we will take appropriate actions to address and resolve the situation.

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For new and existing customers, a non-refundable deposit of $50 is required when booking the first FULL SET, Half-Set, and refill appointments. This deposit will be applied to the service cost. If you reschedule or cancel the appointment at least 24 hours in advance, the $50 deposit can be applied to the next appointment. However, this policy does not apply to "no-shows," which are defined as appointments canceled or rescheduled less than 24 hours before the scheduled time. In the case of a "no-show," the deposit is forfeited. You can cancel the appointment by calling or sending a text message to the store number or (832) 814-3125.

Appointment Cancellation: Notification of appointment cancellation must be made by phone or email at least 24 hours before the scheduled time. Failure to do so will result in a charge of 50% of the scheduled service cost.

Credit Card on File: You are required to provide a credit card and authorization during the initial registration. If you do not have a credit card, please contact us at the store number or (832) 814-3125.

Late Arrivals: If you anticipate being late, please contact us to check if we can still accommodate your appointment. If you are more than 15 minutes late and do not contact us, your appointment will be automatically canceled.

Rescheduling and Cancellation within 24 Hours: Rescheduling or canceling an appointment within 24 hours is considered a last-minute change. We ask you to provide a reason, and we will do our best to work with you to avoid penalty costs.

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Please refer to our Cost Calculator,https://www.lashesbyann.com/cost_calculator.php and Tech Pricing Table, https://www.lashesbyann.com/techpricing.php.

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Communication Preferences: Our primary mode of communication is through text messages, followed by calls, and emails as the last resort. In managing appointments, we focus on three essential steps:

Appointment Confirmation and Management: After booking an appointment, we will send you a text containing a link. Clicking on the link allows you to:

• Approve the appointment
• Reschedule the appointment
• Cancel the appointment

Two-Day Reminder: The system will automatically send a text message at 10:00 AM two days before your appointment to:

• Confirm the appointment
• Reschedule the appointment
• Cancel the appointment

Same-Day Reminder: On the same day as your appointment, the system will automatically send a text message at 9:00 AM to remind you of your appointment.

Important Note: Each text includes a link for you to click on. Alongside your appointment details, you will find four tabs at the bottom of the screen:

• Parking Availability Update
• Lash Conditions
• Address
• Appointment Policy

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Lash Options:

Lash Length:

• Ranging from 7 mm to 15 mm, with the preferred lengths for a natural look typically falling between 9 - 12 mm.

Lash Curl:

• Options include J, C, and CC curls, with C curl being the most commonly chosen for its versatile appeal.

Lash Thickness:

• Varying from .07 to .20 mm, it's noteworthy that volume lashes, which are thinner and softer, differ from classic one-by-one lashes.

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Lash Glue Options:

Regular Glue:

• Utilized by 95% of our customers, the regular glue is a popular choice for its effective and reliable application.

Medical Grade Glue:

• Specifically designed for customers with allergies, dry eyes, or sensitive eyes, the medical grade glue offers a gentler alternative to cater to individual needs.

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Gel Eye Pad Options:

Eye Gel Pads:

• Employed on customers without sensitive skin, these gel eye pads provide effective and comfortable adherence during the application process.

Medical Tapes:

• Reserved for customers with sensitive skin, medical tapes are utilized as an alternative to ensure a gentle and skin-friendly experience.

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Client Satisfaction Statistics: Approximately 15% of our total appointments, translating to more than 400 appointments monthly over the last 10 years, reflect the consistent satisfaction of our valued clients. For a detailed breakdown, please refer to our locations page.

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From time to time, we will have a promotion of 10 to 15 % off for certain services.

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Proper Eyelash Care and Cleaning:

There is a common misconception that after receiving eyelash extensions, one should avoid getting them wet forever. However, this is incorrect, and regular cleansing is essential for maintaining the longevity and health of your extensions.

Following the aftercare instructions, which suggest avoiding wetting your eyelashes for the first 48 hours, doesn't mean you should abstain from cleaning them altogether. Improper cleansing can lead to issues, with blepharitis being a common problem arising from poor eyelid hygiene. Blepharitis, defined as "inflammation of the eyelid," often results from the accumulation of dead skin cells on the eyelids, causing itchiness and inflammation.

Those experiencing blepharitis may mistakenly attribute it to an allergic reaction to eyelash extensions or glues. However, diligent cleansing of both the lids and extensions can lead to several benefits:

• Quick relief from itchiness
• Improved comfort in the eyes
• Prolonged lifespan of eyelash extensions

The challenge intensifies for individuals with very thick/dense eyelash extensions, especially if coated in mascara (which is strongly discouraged). Such dense extensions can be challenging to clean effectively.

Additionally, individuals with oily complexions or those using makeup or moisturizers containing oil should be mindful. Without proper cleansing, oil buildup can occur on eyelash extensions, gradually compromising the adhesive. All eyelash adhesives are susceptible to the effects of oil, making it crucial to maintain cleanliness for the longevity of your extensions. Keeping your eyelash extensions less oily generally contributes to their lasting quality.

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To address various eye-related concerns, we recommend the following over-the-counter products, available at CVS or Walgreens:

Systane Ultra:

• Utilized for dry eye symptom relief.

Visine Original:

• Effective in removing eye redness.

TheraTears SteriLid:

• An eyelid cleaner for maintaining optimal eye hygiene.

Zaditor:

• Designed for eye itch relief.

Cortizone-10 Plus:

• Offers fast relief from itching.

Zyrtec Allergy:

• Recommended for allergy relief.

Benadryl:

• Another option for allergy relief.

These products cater to a range of eye-related issues and are readily accessible at CVS or Walgreens for your convenience.

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Referral Program Appreciation:

Referrals are a valued aspect of our business, and to express our gratitude, we have a referral program in place. Here's how it works:

• Full Set Referral: For each customer you refer who receives a full set, you'll receive a generous $15 store credit applicable to your next appointment.
• Refill Referral: Additionally, when you refer a customer for a refill, you'll receive a $10 store credit, demonstrating our appreciation for your continued support.

It's our way of saying thank you for entrusting us with your referrals and contributing to the growth of our community.

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Please refer to our Cost Calculator,https://www.lashesbyann.com/cost_calculator.php and Tech Pricing Table, https://www.lashesbyann.com/techpricing.php.

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After an appointment is booked by our administrator or by customers online, a text is sent to your registered cell phone for approval. If you click on the link within the text, you will have an opportunity to select technicians as first and or 2nd choice.

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For new customers, you can sign the waiver after you registered and you only need to sign it one time.

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Understanding Refill Services:

When considering our refill services, it's crucial to be aware of the following insights:

Two-Week Refills Dynamics:

• If you received lash service two weeks ago, opting for a 2-week refill for your next appointment is advisable.
• Typically, you retain over 50% of your lashes from the previous service.
• During the refill, we focus on replenishing the missing 50%, resulting in about a 50% adjustment on your lashes.
• Post-refills, you'll enjoy a balance of approximately 50% new lashes with fresh glue and the remaining 50%, now 4 weeks old, with the previous glue.
• This type of refills is considered our recommended standard in our store.

Three-Week Refills Consideration:

• Choosing 3-week refills implies that half of your lashes are expected to last for a duration of 6 weeks.
• This choice aligns with our recommendation, taking into account the useful life of our glue.

We emphasize the importance of selecting a refill interval based on your unique preferences and maintenance goals. Our team is here to guide you, ensuring optimal results that align with the longevity of our glue.

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Quality Assurance at Lashes by Ann:

Absolutely not. At Lashes by Ann, we take pride in our commitment to:

Premium Materials:

• We exclusively use top-tier materials to ensure the highest quality in our services.
• Our focus is on providing customers with materials that guarantee a superior lash extension experience.

Personalized Selection Process:

• We actively assist customers in choosing the ideal style and eyelash extensions that complement their natural lashes.
• Our technicians guide you through the selection of size and length, ensuring a seamless and tailored result.

Skillful Application:

• Our technicians are highly trained and proficient in the art of applying individual eyelash extensions.
• With precision and expertise, we guarantee excellent results that meet and exceed customer expectations.

Your satisfaction and the quality of our service are paramount at Lashes by Ann.

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Comfort is Key at Lashes by Ann:

Absolutely not. At Lashes by Ann, our goal is to provide an experience where customers feel absolutely nothing during the process. In fact, many of our clients find it so comfortable that they relax or even doze off during their sessions.

Additionally, we offer flexible payment options to cater to your preferences. You can choose between paying for individual refill appointments or taking advantage of our discounted refills packages. This ensures that you have the freedom to tailor your experience based on your needs and preferences.

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Refill Eligibility at Lashes by Ann:

Refill eligibility varies on a case-by-case basis. As a general guideline, if you have around 50% of your eyelash extensions remaining, we can certainly provide a refill service. It's important to note, however, that the longevity of the remaining 50% may not extend for another full two weeks.

Our team assesses each situation individually, ensuring that your lashes receive the care and attention they need. Feel free to consult with us to determine the most suitable course of action for maintaining your stunning lash extensions.