Frequently Asked Questions

How long do eyelash extensions last?

In most cases and for large number of our customers, eyelash extensions will last 60 days. The normal growth and replacement cycle process of your natural lashes will cause the eyelash extensions to come off gradually.

Eyelash extensions can last indefinitely by 2 main factors: 1. Regular and proper maintenance and 2. with regular refills.  Although a small number of clients may only schedule once every four weeks, we, however based on our experience, recommend refill appointments are scheduled in every 2, no more than 3 weeks to achieve excellent results.

You can pay for individual refill appointments or purchase a discounted refills package.

 

How long does the initial appointment take?

Depending on the service you selected:

  1. Full Set (Top Only): 1.5 hours

  2. Full Set (Top & Bottom): 2.0 hours

  3. Full Set (Bottom): 30 - 60 minutes

  4. Refills for New Customers: 1 - 1.5 hours

  5. Removal: 15 - 30 minutes

 

Understanding our regular lash refills:

Please kindly consider our refills services and information: If you had your lashes serviced 2 weeks ago, you are most likely to book a 2 week refills for your next appt. Keep in mind that, you probably have 50% plus lashes on prior to your appt. We will refill in what are missing; therefore, we will refills about 50% more or less on your lashes. After the refills is done, you have about 50% new lashes with fresh glue and about 50% of 2 week old lashes with old glue on. Therefore, it should be noted that the 2 week old lashes will become 4 weeks old by the time you show up for your next 2 week refills. This type of refills is considered our recommended refills in our store. Likewise, if you select 3 week refills, the understanding is that half of your lashes will have to last 6 weeks. We do not recommend more than 3 week refills because the useful life of our glue will unlikely extend more than 6 weeks.

 

Will my natural lashes be damaged?

The answer is NO.  At Lashes by Ann, we:

  1. Use very good materials.

  2. Help customers select style and eyelash extensions (size and length) that fit your natural lashes.

  3. Technician will apply individual eyelash extensions, one to one properly to achieve excellent results.

 

Will I feel any pains in the process?

The answer is NO.  In fact, our customers should not feel anything at all.  They end up relax or even doze off.

 

Can I go to the beach, swim and exercise?

You may resume normal activities 24 hours after your appointment that includes initial full set as well as regular refills.  Perhaps, extensive and excessive exposure to heat and water might compromise the life of your eyelash extensions

How often do I need to wash my eyelashes?

Proper maintenance is the key to fight irritations, allergies and redness of your eyes.  We recommend you wash your eyelashes everyday with warm water (avoiding hot water).

 

Can I wear mascara and other eye makeup?

Absolutely, YES!  The number one benefit of eyelash extensions is  to eliminate mascara in the morning on the daily basis.  We recommend non oiled-based products for eye liners and shadows.  Oil-based products, specially waterproof mascara, should be avoided as they might compromise the life of your extensions.

How do I book an appointment?

There are 3 ways to book an appointment:

  1. With your cell phone:  You can text to us at (832) 324-9961. It's best because your have the record.

  2. With your home/office/cell: You can call us at (832) 324-9961.

  3. With your cell or computer, you can register and book on line at www.lashesbyann.

 

 

Do I need to purchase a coupon?

As far as the cost is concerned, the answer is NO.  You do not need to purchase any coupons.  Just give us a call at (832) 324-9961.

 

 

What is your cancellation and rescheduling policy?

You are required to notify us your cancellation of appointment by text, phone or email 24 hours prior to the appointment to avoid 50% of the service scheduled.

 

Is a deposit required for the first time customer?

A $50 non-refundable deposit is required at the time of making the FULL SET or REFILLS FOR NEW CUSTOMER appointment.  If the appointment is re-scheduled or cancelled 24 hours before the appointment, you are entitled to apply the $50 deposit towards the next appointment.  However, this does not apply to "no shows".  In another words, the deposit is forfeited in the event of "no shows".  You may cancel the appointment by sending a text message to (832) 324-9961, calling (832) 814-3125 or sending an email to lashesbyann@yahoo.com.