Frequently Asked Questions

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After receiving a full set, refills, or lash corrections, it's crucial to follow these care instructions for optimal results:

First 24 Hours:

• Avoid water, heat, facial services, and tanning beds
• During facials, request dry cotton rounds, and for tanning, consider wearing goggles to protect your lashes.
• Refrain from applying facial products to your upper lids.
• Use goggles during spray tanning.

24 – 48 Hours:

• Gradually resume normal activities, but avoid excessive heat, sweat, sauna, and water exposure.
• Refrain from rubbing your eyes or pulling on lashes.

General Care:

• Avoid touching your extensions, especially at the base, to prevent natural oils from breaking down the adhesive bond.
• Clean your lashes daily using oil-free cleaning products. Refer to our cleaning instructions.
• If using cleaning liquids, ensure they are oil-free to avoid degrading the adhesive.

Lash Brushing:

• Brush lashes daily with a mascara wand. Gently roll the brush over closed eyes to detangle lashes. Open your eyes and adjust lashes with the brush.

Additional Recommendations:

• Opt for oil-free conditioners; contact Ann Pham for details.
• Use oil-free mascara, applying it only to the tips of extensions with an angled synthetic brush. Avoid waterproof mascara.
• Exercise caution around heat sources like ovens and grills, as excessive heat can affect lash extensions.
• Prevent shower water streams from directly hitting your lashes.
• Be mindful of hair conditioner; lean your head back to avoid drips on lashes.
• When using skincare products, rinse off with a washcloth to prevent high oil concentration from dripping onto your lashes.

Feel free to contact Ann Pham for further guidance on maintaining your lash extensions.

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To ensure the longevity of your eyelash extensions, please adhere to the following guidelines:

Post-Appointment Care:

• Avoid water contact with your eyelashes for the next 48 hours.
• Steer clear of heat and sauna exposure.
• Refrain from using oil-based products on your lashes.

Follow-Up Communication:

• Two days after your appointment, kindly provide an update on your lashes by sending a text or calling (832) 324-9961 for the Montrose location or (281) 838-0126 for the Galleria location.

Complimentary Lash Correction:

• Take advantage of our complimentary lash correction within five days of your appointment.

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Prior to your scheduled appointment, it is mandatory to complete our Covid-19 questionnaire for the safety of our clients and staff.

Here's what to expect:

• Two days before your appointment, you will receive two text messages from us. The first will be a confirmation, and the second will contain the Covid-19 questionnaire.
• If you are a new customer, after completing the registration process, you will also be required to answer the Covid-19 questionnaire.

For any assistance or if you prefer to answer the questionnaire over the phone, feel free to give us a call.

Your cooperation in this matter is greatly appreciated as we prioritize the well-being of everyone in our community. Thank you.

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To achieve the best results for your lash appointment, kindly follow these guidelines:

Pre-Appointment Preparation:

• Refrain from exposing your lashes to water or using oil-based products in the 2 hours leading up to your appointment. Plan your bath, shower, and exercises accordingly.
• Oil-free products are acceptable, but ensure thorough makeup removal before the appointment.
• If you wear contact lenses, it is recommended to remove them.

Pre-Evaluation of Natural Lashes:

• Feel free to send close-up photos of each eye to (832) 324-9961 if you'd like us to pre-evaluate your natural lashes.

Eyelash Extension Preferences:

• Select your preferences for eyelash extensions: 1. Natural or dramatic look; 2. Length; 3. Size; 4. Curl; 5. Just top lashes; 6. Top and bottom lashes; 7. Regular glue; 8. Medical-grade glue (sensitive eyes); 9. Regular eye patch; and 10. Medical-grade eye patch (sensitive skin).

Appointment Durations:

• Full set (top lashes only): Allow 1.5 hours.
• Full set (top & bottom lashes): Allow 2 hours.
• Lash removal: Allow 30 minutes.
• 2-week and 3-week refills: Allow 45 minutes.
• 4-week refills: Allow 1 hour.
• Lash correction: Allow 30 minutes.

New Customers:

• Arrive 10 minutes before your appointment time for paperwork.
• For any additional questions, contact us at (832) 324-9961 for the Montrose location and (281) 838-0126 for the Galleria location.

We appreciate your attention to these details and look forward to providing you with exceptional service. Thank you.

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On the day of your appointment, we'll send you a reminder text containing comprehensive information, including the date, time, assigned technician, and location. This message ensures you have all the details you need for a smooth and convenient experience.

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If you prefer not to book an appointment online, you can simply request an appointment by exploring our upcoming availability. Visit our website https://www.lashesbyann.com/book_aapt_today.php to search for the next available openings and make your appointment with ease.

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Upon booking an appointment, whether done by our administrator or online, a confirmation text will be sent to your mobile phone. Kindly review the details provided and approve the appointment to finalize the booking process.

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You can return to your regular activities 24 hours after your appointment, whether it's an initial full set or regular refills. However, be mindful that prolonged exposure to excessive heat and water may compromise the longevity of your eyelash extensions.

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Absolutely, YES! The primary advantage of eyelash extensions is the elimination of daily mascara application. We advise using non-oil-based products for eyeliners and shadows. It's crucial to avoid oil-based products, especially waterproof mascara, as they may impact the longevity of your extensions.

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Two days before your scheduled appointment, we will send a confirmation text. It is imperative that you confirm, reschedule, or cancel the appointment at this time. Non-confirmation does not imply the option to skip the appointment without consequences. In other words, once the appointment is booked, you are responsible for communicating with us to confirm, reschedule, or cancel the appointment at least 1 day prior to the scheduled date.

Certainly, here's an improved version:

Text Communication: You can reach us via text at any time by sending a message to (832) 324-9961 or (281) 838-0126.

Calling Hours: Feel free to call us at (832) 324-9961 or (281) 838-0126 between 7:00 AM to 10:00 PM.

Specific Inquiries: For specific inquiries, visit our website at lashesbyann.com and go to the Contact Us section. You can requisition the following:

• Lash-related questions for Ann
• Questions for IT developers
• Employment opportunities
• Online booking inquiries
• Password requests
• Interest in Lashes by Ann Website
• Complaints
• Correction appointment needs
• Contacting Lashes by Ann management
• Submitting suggestions
• Pricing requests
• Booking an appointment with Admin at Montrose location
• Booking an appointment with Admin at Galleria location

Your request will be directed to the appropriate person, and we will respond via text messages.

Direct Technician Contact:

You can also directly contact our technicians:

• Ann's personal cell number: (832) 758-9192
• Evie's personal cell number: (281) 902-2389
• Gina's personal cell number: (714) 710-0383
• Megan's personal cell number: (832) 517-6829
• Michelle's personal cell number: (832) 909-2775
• Natalie's personal cell number: (832) 633-8808
• Iris: Please contact Ann at (832) 758-9192
• Kate: Please contact Ann at (832) 758-9192
• Mila: Please contact Ann at (832) 758-9192

Feel free to call or text them directly for any specific needs.

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To ensure we meet your expectations, kindly send close-up photos of your natural lashes as well as images depicting your desired final look. Please forward the photos to (832) 324-9961 for the Montrose/Uptown location and (281) 838-0126 for the Galleria/Uptown location.

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Certainly, here's an improved version: Enjoy a 10% discount when you prepay for a package of 6 sessions for 2 to 4.5 week refills.

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We provide a selection of three final look options to cater to your preferences:

• Natural
• Full
• Glamour
• Cat Eye
• Wispy

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We apply multiple pieces of eyelash extensions to each of your natural lashes, covering all except the baby lashes. This meticulous process results in a full and voluminous final look.

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The full set hybrid combines elements of both the classic one-by-one and American volume techniques. Anticipate a final look that falls between natural and full, offering a harmonious blend of elegance and volume.

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The Russian volume technique is akin to the American volume, with the distinction of lashes being fanned out more extensively. Prepare for a full and stunning final look, providing the utmost in lash volume and overall appeal.

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Beyond our top lash services, we proudly offer bottom lash extensions as well. However, it's important to note that not everyone is a suitable candidate for bottom lashes due to varying natural lash quantities.

Please be aware that both top and bottom lashes demand more frequent refills and elevated maintenance. Additionally, we utilize medical-grade glue for the bottom lashes, resulting in a bond that may not be as strong as the regular glue used for the top lashes.

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Please refer to Refer & Earn under Appt Corner, https://www.lashesbyann.com/refer_earn.php

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In the majority of cases and for a substantial number of our clients, eyelash extensions tend to last approximately 60 days. The natural growth and replacement cycle of your lashes will gradually cause the extensions to come off.

To ensure the longevity of your eyelash extensions, two key factors play a crucial role: regular and proper maintenance, and consistent refills. While some clients may opt for appointments every four weeks, our experience recommends scheduling refills every 2 to a maximum of 3 weeks for optimal and lasting results.

You have the option to pay for individual refill appointments or take advantage of our discounted refills package.

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For new customers, we typically suggest starting with the first refills at 2 weeks. Following this initial session, you'll gain a better understanding of how frequently you may require refills. Our recommendation is to schedule refills every 2 to 3 weeks, taking into consideration the effective lifespan of our adhesive.

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To effectively remove eye makeup, utilize an oil and glycol-free makeup remover, such as Oiled Free Makeup Removal. When removing eyeliner, use a cotton tip dipped in remover, wiping across your lid or away from the extensions—never towards them to avoid catching on the bases. Avoid cotton balls to prevent a furry mess.

If wearing heavy foundation, remove it before washing your eyes, using a cleanser that excludes the eye area due to potential oil content. Wet your eyes with cool water, taking a small amount of oil-free baby shampoo or Lady Lash lash shampoo to lather up on your palm. Apply this to each eye, splashing it gently over closed eyes. Rinse and dab them dry; a slight dampness is acceptable. Use a lash wand to gently twirl through and fan out lashes.

Repeat this process 2-3 times per week. However, wait at least 24 hours before wetting them again to ensure optimal results.

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The frequency of lash removal and getting a new full set is subjective and varies from case to case. As a general recommendation, we suggest customers consider this every 6 months for optimal results.

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Maintaining the health of your eyelashes is essential in preventing irritations, allergies, and redness of the eyes. We highly recommend washing your eyelashes daily with warm water, avoiding the use of hot water for optimal care.

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Lash corrections typically arise from either mistakes made by customers or instances where the work done by our technicians does not meet our customers’ satisfaction or expectations. We encourage customers to reach out to us immediately in such cases, and we will take appropriate actions to address and resolve the situation.

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For new and existing customers, a non-refundable deposit of $50 is required when booking the first FULL SET, Half-Set, and refill appointments. This deposit will be applied to the service cost. If you reschedule or cancel the appointment at least 24 hours in advance, the $50 deposit can be applied to the next appointment. However, this policy does not apply to "no-shows," which are defined as appointments canceled or rescheduled less than 24 hours before the scheduled time. In the case of a "no-show," the deposit is forfeited. You can cancel the appointment by calling or sending a text message to (832) 324-9961 or (281) 838-0126.

Appointment Cancellation: Notification of appointment cancellation must be made by phone or email at least 24 hours before the scheduled time. Failure to do so will result in a charge of 50% of the scheduled service cost.

Credit Card on File: You are required to provide a credit card and authorization during the initial registration. If you do not have a credit card, please contact us at (832) 324-9961.

Late Arrivals: If you anticipate being late, please contact us to check if we can still accommodate your appointment. If you are more than 15 minutes late and do not contact us, your appointment will be automatically canceled.

Rescheduling and Cancellation within 24 Hours: Rescheduling or canceling an appointment within 24 hours is considered a last-minute change. We ask you to provide a reason, and we will do our best to work with you to avoid penalty costs.

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Please refer to our Cost Calculator,https://www.lashesbyann.com/cost_calculator.php and Tech Pricing Table, https://www.lashesbyann.com/techpricing.php.

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Communication Preferences: Our primary mode of communication is through text messages, followed by calls, and emails as the last resort. In managing appointments, we focus on three essential steps:

Appointment Confirmation and Management: After booking an appointment, we will send you a text containing a link. Clicking on the link allows you to:

• Approve the appointment
• Reschedule the appointment
• Cancel the appointment

Two-Day Reminder: The system will automatically send a text message at 10:00 AM two days before your appointment to:

• Confirm the appointment
• Reschedule the appointment
• Cancel the appointment

Same-Day Reminder: On the same day as your appointment, the system will automatically send a text message at 9:00 AM to remind you of your appointment.

Important Note: Each text includes a link for you to click on. Alongside your appointment details, you will find four tabs at the bottom of the screen:

• Parking Availability Update
• Lash Conditions
• Address
• Appointment Policy

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Lash Options:

Lash Length:

• Ranging from 7 mm to 15 mm, with the preferred lengths for a natural look typically falling between 9 - 12 mm.

Lash Curl:

• Options include J, C, and CC curls, with C curl being the most commonly chosen for its versatile appeal.

Lash Thickness:

• Varying from .07 to .20 mm, it's noteworthy that volume lashes, which are thinner and softer, differ from classic one-by-one lashes.

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Lash Glue Options:

Regular Glue:

• Utilized by 95% of our customers, the regular glue is a popular choice for its effective and reliable application.

Medical Grade Glue:

• Specifically designed for customers with allergies, dry eyes, or sensitive eyes, the medical grade glue offers a gentler alternative to cater to individual needs.

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Gel Eye Pad Options:

Eye Gel Pads:

• Employed on customers without sensitive skin, these gel eye pads provide effective and comfortable adherence during the application process.

Medical Tapes:

• Reserved for customers with sensitive skin, medical tapes are utilized as an alternative to ensure a gentle and skin-friendly experience.

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Client Satisfaction Statistics: Approximately 15% of our total appointments, translating to more than 400 appointments monthly over the last 10 years, reflect the consistent satisfaction of our valued clients. For a detailed breakdown, please refer to our locations page.

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From time to time, we will have a promotion of 10 to 15 % off for certain services.

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Proper Eyelash Care and Cleaning:

There is a common misconception that after receiving eyelash extensions, one should avoid getting them wet forever. However, this is incorrect, and regular cleansing is essential for maintaining the longevity and health of your extensions.

Following the aftercare instructions, which suggest avoiding wetting your eyelashes for the first 48 hours, doesn't mean you should abstain from cleaning them altogether. Improper cleansing can lead to issues, with blepharitis being a common problem arising from poor eyelid hygiene. Blepharitis, defined as "inflammation of the eyelid," often results from the accumulation of dead skin cells on the eyelids, causing itchiness and inflammation.

Those experiencing blepharitis may mistakenly attribute it to an allergic reaction to eyelash extensions or glues. However, diligent cleansing of both the lids and extensions can lead to several benefits:

• Quick relief from itchiness
• Improved comfort in the eyes
• Prolonged lifespan of eyelash extensions

The challenge intensifies for individuals with very thick/dense eyelash extensions, especially if coated in mascara (which is strongly discouraged). Such dense extensions can be challenging to clean effectively.

Additionally, individuals with oily complexions or those using makeup or moisturizers containing oil should be mindful. Without proper cleansing, oil buildup can occur on eyelash extensions, gradually compromising the adhesive. All eyelash adhesives are susceptible to the effects of oil, making it crucial to maintain cleanliness for the longevity of your extensions. Keeping your eyelash extensions less oily generally contributes to their lasting quality.

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To address various eye-related concerns, we recommend the following over-the-counter products, available at CVS or Walgreens:

Systane Ultra:

• Utilized for dry eye symptom relief.

Visine Original:

• Effective in removing eye redness.

TheraTears SteriLid:

• An eyelid cleaner for maintaining optimal eye hygiene.

Zaditor:

• Designed for eye itch relief.

Cortizone-10 Plus:

• Offers fast relief from itching.

Zyrtec Allergy:

• Recommended for allergy relief.

Benadryl:

• Another option for allergy relief.

These products cater to a range of eye-related issues and are readily accessible at CVS or Walgreens for your convenience.

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Referral Program Appreciation:

Referrals are a valued aspect of our business, and to express our gratitude, we have a referral program in place. Here's how it works:

• Full Set Referral: For each customer you refer who receives a full set, you'll receive a generous $15 store credit applicable to your next appointment.
• Refill Referral: Additionally, when you refer a customer for a refill, you'll receive a $10 store credit, demonstrating our appreciation for your continued support.

It's our way of saying thank you for entrusting us with your referrals and contributing to the growth of our community.

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Please refer to our Cost Calculator,https://www.lashesbyann.com/cost_calculator.php and Tech Pricing Table, https://www.lashesbyann.com/techpricing.php.

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After an appointment is booked by our administrator or by customers online, a text is sent to your registered cell phone for approval. If you click on the link within the text, you will have an opportunity to select technicians as first and or 2nd choice.

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For new customers, you can sign the waiver after you registered and you only need to sign it one time.

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Understanding Refill Services:

When considering our refill services, it's crucial to be aware of the following insights:

Two-Week Refills Dynamics:

• If you received lash service two weeks ago, opting for a 2-week refill for your next appointment is advisable.
• Typically, you retain over 50% of your lashes from the previous service.
• During the refill, we focus on replenishing the missing 50%, resulting in about a 50% adjustment on your lashes.
• Post-refills, you'll enjoy a balance of approximately 50% new lashes with fresh glue and the remaining 50%, now 4 weeks old, with the previous glue.
• This type of refills is considered our recommended standard in our store.

Three-Week Refills Consideration:

• Choosing 3-week refills implies that half of your lashes are expected to last for a duration of 6 weeks.
• This choice aligns with our recommendation, taking into account the useful life of our glue.

We emphasize the importance of selecting a refill interval based on your unique preferences and maintenance goals. Our team is here to guide you, ensuring optimal results that align with the longevity of our glue.

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Quality Assurance at Lashes by Ann:

Absolutely not. At Lashes by Ann, we take pride in our commitment to:

Premium Materials:

• We exclusively use top-tier materials to ensure the highest quality in our services.
• Our focus is on providing customers with materials that guarantee a superior lash extension experience.

Personalized Selection Process:

• We actively assist customers in choosing the ideal style and eyelash extensions that complement their natural lashes.
• Our technicians guide you through the selection of size and length, ensuring a seamless and tailored result.

Skillful Application:

• Our technicians are highly trained and proficient in the art of applying individual eyelash extensions.
• With precision and expertise, we guarantee excellent results that meet and exceed customer expectations.

Your satisfaction and the quality of our service are paramount at Lashes by Ann.

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Comfort is Key at Lashes by Ann:

Absolutely not. At Lashes by Ann, our goal is to provide an experience where customers feel absolutely nothing during the process. In fact, many of our clients find it so comfortable that they relax or even doze off during their sessions.

Additionally, we offer flexible payment options to cater to your preferences. You can choose between paying for individual refill appointments or taking advantage of our discounted refills packages. This ensures that you have the freedom to tailor your experience based on your needs and preferences.

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Refill Eligibility at Lashes by Ann:

Refill eligibility varies on a case-by-case basis. As a general guideline, if you have around 50% of your eyelash extensions remaining, we can certainly provide a refill service. It's important to note, however, that the longevity of the remaining 50% may not extend for another full two weeks.

Our team assesses each situation individually, ensuring that your lashes receive the care and attention they need. Feel free to consult with us to determine the most suitable course of action for maintaining your stunning lash extensions.