Appointment Preparation

  • For best results, please do not expose your lashes 2 hours before the appointment to water or wear any oil-based products. It is recommended that you plan your bath, shower, exercises and the like accordingly
  • Oil-free products can be used prior to the appointment; however, make-up removal prior to the appointment is necessary.
  • If you wear contact lenses, it is best to remove them.
  • If you would like for us to pre-evaluate your natural lashes, you can take a close-up photo of each of your eyes and send it to (832) 324-9961.
  • Your choice of eyelashes extensions are 1. Natural or dramatic look; 2. Length; 3. Size; 4. Curl; 5. Just top lashes; 6. Top and bottom lashes; 7. Regular glue; 8: Medical grade glue (senitive eyes); 9: Regular Eye patch and 10: Medical graded eye patch (sensitive skin)
  • For a full set (top lashes only) appointment, allow 1.5 hours; For full set top & bottom, allow 2 hours; for lash removal, allow 30 minutes; for 2 week and 3 week refills, allow 45 minutes; For 4 week refills, allow 1 hour; For lash correction, allow 30 minutes
  • For new customers, please arrive 10 minutes before the appointment time for paperwork. Contact us at (832) 324-9961 for Montrose location and (281) 838-0126 for Galleria location, if you have any additional question


After Appointment

  • Avoid water contact to your eyelashes in the next 48 hours
  • Avoid exposing your lashes to heat and saun
  • Avoid the use of oil-based products
  • Two (2) days after the appointment, please give us an update on your lashes by sending a text or calling to (832) 324-9961 for Montrose location and (281) 838-0126 for Galleria location.
  • Lash correction is free of charge (5) days after the appointment.
  • The 2 week refill appointment is recommended for your first refills.



  • Many people seem to think that because we tell you in the aftercare instructions, not to wet your eyelashes for 48 hours, this means do not wet them ever.
  • This is actually incorrect, and you do need to get them wet regularly in order to clean them.  Improper cleansing of your eyelashes/extensions and eyelids can actually cause a few problems that will mean your extensions end up not lasting as long as they should.
  • Blepharitis is a common problem amongst those who do not exercise good eyelid hygiene. It’s defined as “inflammation of the eyelid” but from our experience it seems to be a condition that is annoying and irritating rather than dangerous.  
  • Basically, dead skin cells when not washed away properly can build up on the eyelids, and cause itchiness and inflammation.  It can even cause your eyes to look a bit red and sore.  Some people that have blepharitis believe they are having a minor allergic reaction to eyelash extensions and/or glues. We suggest proper cleansing of your lids and extensions, you might discover that 1. The itchiness disappears very quickly, 2. Your  eyes feel much better and 3. Your extensions last longer!
  • It is worse when one wears very thick/dense eyelash extensions, and then coats them in mascara (which we NEVER recommend) because as you can imagine, they are almost impossible to clean well.
  • In addition, if you have an oily complexion, and/or also if you’ve been wearing makeup or moisturizer that does contain some amount of oil in it, some of this oil will end up on your eyelash extensions. If you never wash them, the oil remains there, building up, and slowly eating away at the eyelash adhesive. All eyelash adhesives are attacked by oil. The less oily you let your eyelash extensions get  generally the better your extensions will last.



  1. Remove all eye-makeup using an oil and glycol-free makeup remover such as Oiled Free Makeup removal. If taking off eyeliner, use a cotton tip dipped in remover and wipe it across your lid, or away from the lid. Never towards the extensions. Don’t use cotton balls as you’ll get into a furry mess, as they will catch on the bases of the extensions.
  2. If you are wearing heavy foundation, remove this too before washing eyes, using your cleanser of choice but AVOIDING the eye area. Some cleansers contain oil, particularly cream cleansers and “cleansing oils”.
  3. Wet your eyes with cool water. Take a very, very small amount of oil-free baby shampoo or Lady Lash lash shampoo (available in salon from May) and lather it up on your palm. Apply this to both eyes, one at a time, splashing it over them. Don’t rub them like you’re washing hair though; just gently splash it over your closed eyes. If your eyes still feel grubby, repeat.
  4. Rinse it off and dab them gently dry. It doesn’t matter if they are a little damp, stuck together with water etc., when you brush them they will re-separate.
  5. Use your lash wand to very gently twirl through them and fan them back out.
  6. Do this 2-3 times per week.

-         IMPORTANT - do wait at least 24 hours first before wetting them.

Aftercare Instructions

  1. After receiving a full set or refills as well as lash corrections, avoid water, heat, facial service and tanning beds in the next 24 hours.  If receiving a facial, request for dry cotton rounds or tanning, you might want to wear goggles to be placed over your lashes.  Avoid facial products on your upper lids.  Goggles should be worn for spray tanning.
  2. After 24 – 48 hours, resume a normal lifestyle, but resist heat, sweat, sauna and water.
  3. Do not excessively rub your eyes or pull on lashes.
  4. Avoid touching your extensions, especially at the base.  Natural oils from your hands will break down the adhesive bond.
  5. Clean your lashes at least once a day.  See our cleaning instructions.
  6. If you use any kind of cleaning liquid/products, they must be oil free.  Oils will degrade the adhesive and make your lashes shed.
  7. Brush lashes with a mascara wand at least once a day.  Gentle roll the brush over the lashes with your eyes closed to detangle your lashes.  Open your eyes and adjust the lashes with a brush.
  8. We recommend oil-free conditioners – contact Ann Pham for details.
  9. We recommend oil-free Mascara.  Only apply mascara on the tips of extensions. We recommend using an angle head synthetic brush to apply mascara.  Do not use waterproof mascara.
  10. Avoid getting close to the heated oven, grill or fire pit.  When cooking, open the oven or grill lid, should wait at least 20 seconds to allow heat to dissipate before approaching.  Excessive heat can straighten your lash extensions.
  11. Avoid shower water streams from directly hitting your lashes.
  12. Be cautious with the hair conditioner.  Do not let it drip on to your lashes.  This product contains oils.  You might want to lean your head back when applying hair conditioner to avoid it getting on your lashes.
  13. Use any kind of skincare products but use a washcloth to rinse off avoid these products which often have high oil concentration dripping onto your lashes.

Recommend Products

Systane Ultra: To help dry eye symptom relief

Visine Original: To remove eye redness

TheraTears SteriLid:  Eyelid cleaner

Zaditor:  Eye itch relief

Cortizone -10plus: Relieves itch Fast!

Zyrtec Allergy:  For Allergy

Benadryl: For Allergy

The above over counter products can be purchased at CVS or Walgreen.