Appointment Policy

Appointment Booking Process

As a new or returning customer, you have three options to schedule an appointment:

1. Opting for Online Booking stands out as the premier choice, offering unparalleled flexibility 24/7. New customers must complete a registration process, while returning customers require their ID and password for access. You can conveniently request information through our online platform. Before finalizing your appointment, consider exploring features like the Cost Calculator and Search Next Openings. Technician ratings are provided to assist you in choosing the right professional for your lash needs. Our average time for online booking is less than 10 minutes for new customers and less than 5 minutes for returning customers.

2. Opting for an Online Appointment Request represents a cutting-edge alternative. After submitting your request, the system promptly sends a text message to your cell phone, including a copy of your request. Subsequently, one of our administrators will reach out to you via text to finalize and confirm your appointment. This streamlined process eliminates potential errors or confusion, ensuring seamless communication between both parties. Furthermore, we securely save your request in our database, eliminating any possibility of oversight, and guaranteeing that your request is acknowledged.

3. Opting to book your appointment via phone call remains a reliable and effective traditional method, well-supported by our experienced administrators.

Appointment Policy

For new, returning, and existing customers, a non-refundable $50 deposit is mandatory when booking the first FULL SET, Half-Set, or refill appointment. This deposit is credited toward the respective service. If the appointment is rescheduled or canceled with a 24-hour notice, you have the privilege of applying the $50 deposit to the next appointment. However, this policy does not extend to "no-shows," defined as appointments canceled or rescheduled within less than 24 hours prior to the scheduled time. In the case of a "no-show," the deposit is forfeited. To cancel an appointment, kindly call or send a text message to (832) 324-9961 or (281) 838-0126.

Appointment Cancellation

It is essential to inform us of any appointment cancellations via phone or email at least 24 hours in advance. Failure to provide this notice will result in a charge equivalent to 50% of the scheduled service.

The appointment policy applies irrespective of when the appointment is booked, even if it falls within the 24-hour required time window. If you are uncertain about your ability to adhere to the 24-hour window, kindly refrain from booking.

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If you anticipate being late, kindly reach out to us to inquire if we can still accommodate your appointment. In the event that you are more than 15 minutes late without prior contact, your appointment will be automatically canceled.

For appointment rescheduling, cancellations, and no-shows, kindly call or send a text message to (832) 324-9961 or (281) 838-0126 at least 24 hours before your appointment if you need to cancel or reschedule. Failure to do so will result in a charge of 50% of your scheduled service.

In the case of a no-show, the charge will be 100% of the scheduled service.

If your appointment is scheduled on the same day and within the 24-hour window, it is also subject to the appointment policy.